Privacy Policy

Gray Oaks Home Care Agency, (“we,” “our,” “us”) is committed to protecting your privacy and complying with applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, and protect your personal information.

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and other details provided by you.
• Health Information: Medical history, treatment plans, and other health-related data necessary for providing our services.
• Website Usage Data: Information such as IP address, browser type, and usage patterns when you visit our website.

We use your information to:

• Provide home health care services tailored to your needs.
• Communicate with you about your care or inquiries.
• Process payments and maintain accurate billing records.
• Comply with legal and regulatory requirements, including HIPAA.
• Improve our services and website functionality.

We do not sell or share your information with third parties for marketing purposes. However, we may share your information with:

• Healthcare providers involved in your care.
• Authorized family members or caregivers (with your consent).
• Third-party service providers that support our operations, such as billing or IT services.
• Government agencies or other entities as required by law or to protect public health.

We take the following measures to protect your personal and health information:

• Encryption of sensitive data during transmission.
• Secure storage systems with limited access.
• Employee training on data protection and HIPAA compliance.
• Regular security audits and updates to protect against unauthorized access.

You have the following rights regarding your personal and health information:

• Access and Copies: Request copies of your medical records or personal information.
• Amendments: Request corrections to inaccurate or incomplete information.
• Restrictions: Request limits on how we use or share your information.
• Accounting of Disclosures: Receive a record of how your information has been shared.
• File a Complaint: Report concerns about privacy violations to us or the U.S. Department of Health and Human Services.

Aurora Home Health Agency complies with all requirements of the Health Insurance Portability and Accountability Act (HIPAA). We ensure that:

• Your Protected Health Information (PHI) is used and disclosed only for authorized purposes.
• You are informed of your privacy rights through this policy.
• Employees are trained to handle PHI securely and confidentially.

Our website may use cookies to improve user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

We may update this Privacy and HIPAA Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

If you have questions about this Privacy Policy, HIPAA compliance, or your rights, please contact us below.